Safe, empathetic and fair access to essential services
How might we collectively address systems, processes and services within essential service organisations in order to create better outcomes for marginalised customers?
The Thriving Communities coalition purpose is to co-design solutions across different sectors, alongside people with lived and learned experience.
We invite essential service businesses (banking, insurance, telco, energy, water and their credit agencies) to join the coalition, and create better outcomes for their customers.
Work on three inter-connected initiatives kicks off July 2025.
1. Safety by Design
What do privacy settings need to look like to ensure vulnerable customers are kept safe, but also enable trusted community advocates to act & support them?
2. Referral System
How might we build clear and trusted communication channels between community advocates and essential service businesses?
3. Tackling Economic Harm
What should a specific system that better supports victim-survivors of economic harm look like? This will encompass older people, people with disabilities, intimate and other familial relationships.
Become a First Mover
Contact us to find out more about initiatives kicking off in July 2025.