Voices (2025)New Zealand- FinCap
Research & Resources
We're building a kete (basket) of knowledge for our members. This includes research, case studies and other news from Aotearoa and around the world. Let us know if you've spotted something we should add.
New reports

Making Good Cents of Vulnerability (research note)NZ - Financial Markets Authority

What victim-survivors need from organisationsAustralia - Thriving Communities & Flequity
Economic Harm
Research & resources from Aotearoa

Long-term impacts of family violence economic abuse (2025)Good Shepherd

Family Violence and Technology (2024)Women's Refuge & Contact Energy
From around the world

Safety by Design for Essential Services (2025)Australia - Flequity

Survivors' Needs: how financial services firms can support customers experiencing economic abuse to regain financial control and rebuild their lives (2025)UK - Surviving Economic Abuse

Economic Abuse Evidence Form (media article 2024)UK - SEA & Money Advice Plus

Reimagining general insurance products to improve financial safety (2024)Australia - Centre for Women's Economic Safety

Reimagining banking products to improve financial safety (2022)Australia - Centre for Women's Economic Safety

Measuring economic harm: preliminary findings on the prevalence of economic abuse on women in the UK (2024)UK- Surviving Economic Abuse

The Economics of Abuse 2024: the economic and social cost of the abuse of older people, and the need for specialist services funding (2024). UK- Hourglass
General - Vulnerability, Hardship
Research & resources from Aotearoa

Hard-to-reach customers living in hidden hardship (2024)Sustainable Energy Advice, Genesis & Mercury

Affordable Connectivity Report (2024)Digital Equity Coalition Aotearoa

Consumer Vulnerability Framework (2021)Council of Financial Regulators

Best practice guidelines for the prioritisation of vulnerable customers (2016)Human Rights Commission | Te Kāhui Tika Tangata
From around the world

Delivering good outcomes for customers in vulnerable circumstances (2025)UK - Financial Conduct Authority

Understanding Vulnerability (2019)Australia - Thriving Communities Partnership